About Me

What I enjoy most is bringing order to complexity. My work creates clarity for complicated ideas in a thoughtful way to support teams and build trust. That might mean redesigning SOPs, migrating and structuring content to meet ISO 9001 standards, building SharePoint and PowerApps reporting tools that show a team's impact, or acting quickly with senior leaders when a high-stakes incident calls for accurate guidance right away. 

I'm also excited about the thoughtful, smart use of AI in editorial work. I've earned certifications in AI editing and prompting and use AI tools every day to work smarter, translate content, and find gaps before they become problems.

My path here has been anything but ordinary, and that's one of my strengths. Before technical writing, I spent 20+ years working in the legal ethics field (from administrative staff, writing assistant, to firm manager). Those years taught me precision, discretion, deference, empathy, and how to write for audiences where every word matters. I have also done contract work with universities, instructional designers, and learning and development facilitators.

I now lead a team of skilled writers who support over 8,000 personnel working in high-stakes security industry roles in over 1,000 datacenters globally. Our work supports many channels of the business, such as logistics, safety, global and regional operations, compliance, training, project management, communications and documentation, branch and site needs, company and client leadership, and a variety of other stakeholders. We never turn away a support request and strictly adhere to style guides, company and client requirements, confidentiality policies, and branding.

Outside my day-to-day work, I believe in lifting others up. I mentor through the ATD TechComm SIG (Florida Suncoast Chapter), stay active with ACES and EFA, and previously served as Employment Chair for Florida's Society for Technical Communication chapter. I also serve as a mentor in Securitas's Women in Security mentoring program and enjoy regularly connecting with a mentee to build leadership skills and competencies for next-level ambitions. 

It is important for me to further my professional development regularly and encourage those in my circle to take advantage of those opportunities as well. I even started a book club at work, because I think connection and curiosity make every team better.

Work experience

Current role

Manager, Technical writing team: January 2025 – Present (Securitas – Microsoft)

Past roles

Interim Global Manager – Technical Communication: July – August 2026 (Securitas–Microsoft)

Technical Writer: November 2022 – January 2025 (Securitas – Microsoft)

Training Facilitator: Microsoft applications (contract) (Nelson Computer Technologies)

Technical Writer / Desktop Publisher (contract) (Realize Consulting, LLC) 

Course Editorial Assistant (contract) (University of Central Florida)

Office Manager, Legal Assistant, and Receptionist (Smith, Tozian, Daniel & Davis, P.A.)

Education

B.A. English, Technical Communication, University of Central Florida

ACES and Poynter Institute Advanced Editing Certificate

AI for Editors Certificate

AI Prompting for Editors Certificate

Memberships

Mentor, Women in Security - Securitas Security Services USA, Inc.

Mentor and member, ATD TechComm SIG – Florida Suncoast Chapter

Member, ACES and EFA

Former chapter Employment Chair, Society for Technical Communications (STC)